Printing frequently asked questions
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What sizes are the edible print sheets
We have five types of icing sheet all wafer thin and base coloured white.
Our large US letter sheet measures 185mm x 250mm (7.5 x 10 inches)(Almost A4)
Cupcake sheets, these contain 53mm (2inch) in diameter circles of icing and there’s
12 circles on each sheet
Fairy cake sheets contain 30 discs 37mm diameter
Large circle sheet, this contains one large circle measuring 190mm (7.5inch) in diameter
and is precut to save the hassle of trying to cut a perfect circle from a full sheet
And finally a tabloid sized sheet, this sheet measures 250x400mm and is almost twice
the size of the US letter sheet
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What is the cost
Large sheet, cupcake, fairy and large circle sheets cost £5.90 each + shipping
Tabloid sheets cost £10.15 each + shipping
Shipping charges are demonstrated using standard standard or parcel services within
the UK
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Where do you ship to, and what are the delivery times and rates
We only ship within the UK and ROI
Shipping costs effective from 04/04/2011
£1.09 Royal mail UK standard post delivery 1-3 working days, (US letter, Circle
and Cupcake sheet sizes)
£5.90 Royal mail UK next day guaranteed, all sheet sizes (someone needs to be present
to sign)
£9.90 Royal mail UK next day guaranteed Saturday morning, (someone needs to be present
to sign)
£3.85 Royal mail UK parcels, (Tabloid size orders)
£2.90 Royal Mail Airmail ROI only 4-7 days non signed for, (US letter, circle and
cupcake sheet sizes)
£5.00 Royal Mail Airmail ROI only 4-7 days non signed for, (Tabloid sheet sizes)
Due to some bad experiences with non UK postal services, we will no longer ship internationally
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How do I get the picture to you
That’s easy. The fastest and easiest way for a single image is to complete the form
on the printing page. If you have multiple images it’s quickest to email the images
as attachments along with any comments to printing@cakescrazy.co.uk
If the image is not on your computer or available as a computer file then you can
post the image to the address on our contact page, don’t worry, we will return your
photo/image untouched along with the printed icing sheet
If you are submitting your image in an MS office document, ensure your document is
sized US letter with a 12.7mm border and that you send exactly as you would like
it printed. We will NOT lift images from office document files, and will only print
“as is”
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Can I use more than one image on a sheet
Yes you can! We are happy to accept on a complimentary basis upto 12 multiple images
for use on cupcakes, filmstrips, or collages, however, more than 12 different images
per request per user per month will incur a charge of £1 per image above the maximum
12. We will not split orders to overcome this limit
Fairy topper prints will only be produced using the same image 30 times and the content
must either be text on a white background, or white background images and logos
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Can you make any amendments to the image
We can add text and make most amendments free of charge. All you need to do is state
which changes you would like in the comments box when submitting a form
If you require text added then please indicate the font, size and colour required
and where you think it would be best suited within the layout. Text can be curved
as well as straight
Text added will be “copied-n-paste” from your instructions, spelling, punctuation
or case will not be checked or corrected
Occasionally due to the image make-up, some changes are not possible, we would tell
you this before you paid for an order
Most alterations can be made quickly and easily by us, however, if large scale alterations
are required which in our estimation take 30 minutes or more to make then a charge
of £10 will be made to cover the time taken
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What finish quality should I expect
The finish will be a good representation of the original picture, if the file/image
is very small it will pixelate when expanded beyond its native resolution
There is no maximum file size, in fact the larger the image the better the print,
but please ensure you submit files to the following MINIMUM size if you want to fill
the whole icing sheet area with your image
For large letter and large circle prints ensure the image is a minimum of 750
pixels along its shortest edge
For cupcake disc printing ensure the image is a minimum 250 pixels along the
shortest edge
For Tabloid sheet printing ensure that the image is a minimum of 1500 pixels
along its shortest edge
A small picture sent by post can usually be expanded to a higher resolution
As a rule of thumb the larger the image the sharper the finish, however, very faint
pictures, over exposed, and some old black & white pictures can sometimes generate
white areas, really dark black and white images the black areas become flat in appearance
Images with daytime scenes print better than night time shots
Images with large areas of dark colouring adjacent to light areas can cause a slight
streaking effect
Vibrant colours will always be a shade darker than screen colours
Metallic finishes (gold and silver) and anything in the magenta colour range will
have a poor representation when finished with food colourings
Magenta, bright pinks and purples, are the most difficult colours to match. If your
image contains large areas of the following colours then you will NOT get an exact
match
 Bright pinks will print more red
 Bright purples print more burgundy
Sometimes we may refuse to print an image if we feel the final finish will not be
acceptable
If you are expecting precision colour matching then you will be disappointed and
we suggest you seek an alternative way to decorate your cake
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Ingredients
Cornstarch, corn syrup, cellulose, corn syrup solids, water, sugar, vegetable oil,
gum arabic, polysorbate 80, citric acid, sorbitol, glycerine sugar, vanilla, titanium
dioxide. Contains no known allergens. Gluten and Dairy free
The ingredients are not considered halal
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What flavour is the icing sheet
The edible icing has little or no taste
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How long does the sheet last
Providing the sheet is retained in the packing it was shipped in it can last upto
six months, the icing never goes stale it’s more the image starts to fade
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How is the sheet best stored
As previously mentioned, keep the icing sheet in the packaging it arrived in, don’t
place anything on top of the package/sheet, and store flat in a cool area away from
sunlight
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Where can an edible icing sheet be used
The icing can be used on cakes covered with sugarpaste or fondant icing. White or
light coloured icing works best as very dark colours may show through any white areas
on the wafer thin fondant sheet
Under no circumstances should you place the icing onto anything other than rolled
icing, if you apply these directly to buttercream or similar then the icing will
absorb the oils and spoil the image
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What file formats will you accept
We prefer .jpg file formats, however, we will also accept .bmp .tif .gif and png
We also accept MS Word, MS PowerPoint, MS Publisher, MS Visio, and Acrobat.pdf with
limitations
If submitting a file in MS office format then please ensure the page is sized to
“US Letter” with a 12.7mm border
MS documents are printed directly from your uploaded document file because converting
these to a format for our software can cause shifting of the layout, so no sample/proof
will be sent
We will not lift multiple images which have been cut and pasted onto word documents
for cupcake prints
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How will I know what size picture will be printed
Rather than just printing directly from the emailed image, we will request you to
state the size required at point of enquiry (Excludes circular or cupcake sizes)
For circular images the main subject will be centred within the circle, to ensure
the image can be centred the width of the subject needs to be proportional to it’s
height. The easiest check is to get the image onscreen relative to the size of a
tumbler, place a tumbler over the subject, if you can fit in the height of the subject
within the tumbler the width has to fit too
Both circle and cupcake prints will have an approximate 1mm white border around the
image, this is only apparent when solid dark background colours are used
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Copyrights
We will not reproduce material with images which are of a pornographic, criminal,
offensive, threatening, racial or defamatory nature
By submitting an image to us you are clearly making a statement that you own the
copyright or are authorised by the copyright holder to use the image and that you
accept full responsibility of any infringements or trademarks
We have no reasonable way to check that these conditions have been fulfilled, however
if we suspect that an image doesn’t meet these conditions we reserve the right to
refuse reproducing it
Trade marked images are retained attached to your submission and are retained indefinably.
Should we ever be requested by an authority or court to disclose details of any orders
where a breach of these conditions has been committed we will be obliged to do so.
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How long does it take
On average we dispatch the same day if payment is made before 2.00pm weekdays (11.00am
on wednesdays for special delivery). Payments made after this time are dispatched
the next working day. A working day is Monday - Friday
Royal Mail on average deliver within two working days, however it can take anything
upto 4 working days to arrive, therefore we suggest you allow at least 7 days start
to finish before you require the prints
If you require a print at short notice (2 days) then the package can be sent Royal
Mail special delivery for an extra charge
We also ship to the Republic of Ireland via airmail, however, we no longer ship to
Europe or the Rest of World
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How will the printed sheet arrive
We dispatch the sheets sealed in a food grade bag packed in a card backed envelope
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If your question still remains unanswered then email us printing@cakescrazy.co.uk
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